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Meet Dani

As a dedicated and skilled Executive Assistant, my professional journey is marked by a robust blend of operations management, data analysis, and administrative prowess. I bring a wealth of experience in streamlining workflows, leveraging data insights for efficiency, and enhancing customer experiences. Proficient in data visualization and CRM platforms like Hubspot and Zendesk, I am adept at navigating complex administrative landscapes.

My role as the Manager of Customer Success Onboarding at Fullsteam showcased my ability to coordinate and manage critical processes, ensuring seamless customer transitions and effective communication. As a Virtual Assistant and Quality Assurance Specialist at DazzlinDeZigns, I honed my skills in recommending software solutions, improving processes, and fostering client relationships. My tenure as the Director of Child Development Center & Office Manager at the Jeremiah Program further solidified my expertise in operational management and stakeholder engagement.

With a passion for problem-solving and a commitment to excellence, I am well-equipped to handle the dynamic challenges of an Executive Assistant role. My experience is complemented by a strong foundation in project management, process improvement, and cross-functional collaboration, making me an asset to any team.

Work Experience

Manager of Customer Success & Onboarding Department

Fullsteam (ERS + DRS)

March 2023 - February 2024

Led and coordinated multiple projects simultaneously, ensuring that all deliverables were met on time and within scope.
Created detailed process workflows using Microsoft Visio to enhance onboarding efficiency and improve customer experience.
Developed comprehensive onboarding documentation and training materials to support both clients and internal teams.
Collaborated across departments to align project goals with organizational objectives, leading to a 20% increase in customer retention.

Customer Success Manager

Fullsteam (ERS + DRS)

October 2022 - March 2023

Managed customer relationships and provided ongoing support to ensure a seamless onboarding experience.
Utilized CRM systems to monitor customer data and generate insightful reports, driving continuous process improvements.
Developed and maintained customer success documentation, ensuring that clients had access to the necessary resources.

Tech Support Representative

Fullsteam (ERS + DRS)

July 2022 - October 2022

Provided technical support and troubleshooting assistance to clients, ensuring swift resolution of issues.
Authored clear and concise user manuals and technical documentation to guide customers in utilizing software systems effectively.
Analyzed customer feedback to identify common issues, leading to targeted improvements in product documentation.
Utilized Excel for data analysis to identify trends and report findings, contributing to process enhancements.

Virtual Assistant and Process Improvement Coordinator

DazzlinDeZigns, LLC

August 2019 - July 2022

Coordinated project timelines and deliverables, ensuring all tasks were completed according to schedule.
Designed and implemented process workflows, significantly improving operational efficiency.
Developed and documented procedures to standardize processes, leading to consistent and reliable outcomes.
Conducted deep data dives using Excel to identify areas for improvement and optimize resource allocation.

Director of Child Development Center & Office Manager

Jeremiah Program

June 2017 - August 2019

Managed all aspects of center operations, including scheduling, budgeting, and compliance with regulations.
Created process documentation to streamline office procedures, resulting in a 15% increase in operational efficiency.
Oversaw financial management and technology enhancements, driving strategic improvements in service delivery.

Achievements:

Creator & Founder, Foster Accountability

Developed and maintained comprehensive documentation for the Foster Accountability app, ensuring it met user needs.
Led continuous improvement initiatives, enhancing system performance and user satisfaction through detailed analysis and feedback.
Managed day-to-day operations, ensuring high standards in service delivery and operational effectiveness.