Meet Dani

As a dedicated and skilled Executive Assistant, my professional journey is marked by a robust blend of operations management, data analysis, and administrative prowess. I bring a wealth of experience in streamlining workflows, leveraging data insights for efficiency, and enhancing customer experiences. Proficient in data visualization and CRM platforms like Hubspot and Zendesk, I am adept at navigating complex administrative landscapes.

My role as the Manager of Customer Success Onboarding at Fullsteam showcased my ability to coordinate and manage critical processes, ensuring seamless customer transitions and effective communication. As a Virtual Assistant and Quality Assurance Specialist at DazzlinDeZigns, I honed my skills in recommending software solutions, improving processes, and fostering client relationships. My tenure as the Director of Child Development Center & Office Manager at the Jeremiah Program further solidified my expertise in operational management and stakeholder engagement.

With a passion for problem-solving and a commitment to excellence, I am well-equipped to handle the dynamic challenges of an Executive Assistant role. My experience is complemented by a strong foundation in project management, process improvement, and cross-functional collaboration, making me an asset to any team.

Work Experience

Manager of Customer Success Onboarding Department

Fullsteam (ERS + DRS)

July 2022 - Current

  • Efficiently manage the scheduling and coordination of customer onboarding processes, ensuring smooth transitions and resolving any conflicts.

  • Proactively handle customer inquiries and correspondence, drafting responses and managing email communications to support a seamless onboarding experience.

  • Keep the team informed about upcoming customer onboarding commitments, responsibilities, and deadlines.

  • Create and edit materials in collaboration with the onboarding team, including meeting agendas and internal-facing documents.

  • Coordinate scheduling for meetings related to customer onboarding, prepare necessary materials, and serve as a point of contact for both internal and external stakeholders.

    Creator & Founder

    Foster Accountability

    May 2020 - Current

    • Create and oversee processes that prioritize user satisfaction and ensure the app works smoothly, guaranteeing high-quality performance.

    • Lead the organization’s day-to-day operations, making sure that our app consistently meets high-quality standards and keeps users happy.

    • Work closely with development teams to thoroughly test the app, always seeking ways to make it better.

    • Play a hands-on role in testing the app to make sure it serves the real needs of our users and stays true to our mission of providing top-notch quality

    Virtual Assistant and Process Improvement Coordinator

    DazzlinDeZigns, LLC

    August 2019 - July 2022

    • Recommend and evaluate software solutions in alignment with client requirements to drive process improvements and enhance efficiency.

    • Demonstrate expertise in process improvement techniques, identifying and resolving operational challenges through creative problem-solving.

    • Collaborate with the clients to create and edit materials, including email communications, meeting agendas, and internal or external-facing documents.

    Director of Child Development Center & Office Manager

    Jeremiah Program

    June 2017 - August 2019

    • Oversaw day-to-day operations, including strategic financial planning and administrative process streamlining, while ensuring compliance with childcare mandates.

    • Provided robust support to executive leadership roles, focusing on operational efficiency through the introduction and maintenance of advanced software systems.

    • Excelled in detailed documentation, accurately recording meeting discussions and decisions.

    • Coordinated and documented high-level meetings, crafted impactful communications, and served as the primary point of contact for internal and external stakeholders.

        Skills

        • Quality Assurance Testing

        • CRM (HubSpot, Dubsado)

        • Data Analysis & Reporting

        • Project Management (Trello, Asana, ClickUp, Monday)

        • Process Documentation & Mapping

        • Workflow Optimization & Documentation

        • Team Leadership & Coaching

        • Regulatory Compliance

        • Ticketing Systems (ZenDesk, Jira)

        • Collaboration Tools (Slack, Google Workspace)

        • Software Proficiency (Microsoft Office, Adobe DC Pro)

        • Business Process Analysis & Improvement

          Design


            Portfolio

            Figma Projects

            Websites & Landing Pages

            Social Media Graphics

            Print Design

            Logo Design